Care Policy

Thank you for choosing LESSANA. We value your trust and are committed to providing you with excellent service and support. Please read our care policy to understand how we prioritize your satisfaction and the well-being of our products.

1. Product Care Guidelines

To ensure the longevity and optimal performance of your LESSANA products, please adhere to the following care guidelines:

  • Cleaning: Follow the care instructions provided with each product for proper cleaning methods. Avoid using harsh chemicals or abrasive materials that may damage the item.

  • Storage: Store your products in a cool, dry place away from direct sunlight and extreme temperatures. For items like clothing, consider using garment bags or hangers to maintain their shape.

  • Usage Instructions: Familiarize yourself with any specific usage instructions provided with your product. Some items may have special care requirements to maintain their functionality.

2. Contacting Customer Support for Care Assistance

If you have any questions regarding the care of your LESSANA products or need assistance with maintenance, our customer support team is here to help. Contact us at [insert email/phone number], and one of our representatives will provide guidance and support.

3. Warranty Information

Certain products may come with a warranty. Please refer to the warranty information provided with your purchase for details on coverage and how to initiate a warranty claim. Keep your proof of purchase for warranty purposes.

4. Reporting Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We may request photos or additional information to assess the issue and provide a resolution, such as a replacement or refund.

5. Return and Exchange Policy

Refer to our refund policy for information on returning items. If you wish to exchange a product due to sizing issues or other non-defective reasons, please contact us, and we will guide you through the process.

6. Feedback and Suggestions

We value your feedback. If you have suggestions for product improvements or if there's anything we can do to enhance your experience with LESSANA products, please let us know at support@lessana.com.

7. Changes to this Care Policy

LESSANA reserves the right to modify this care policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

For further assistance or inquiries, please contact our customer service team at support@lessana.com.

Thank you for entrusting your care needs to LESSANA!