Shipping & Return Policy

Thank you for shopping at LESSANA. We want to ensure a smooth and satisfying experience for our customers. Please read our Shipping & Return Policy to understand how we handle shipping, delivery, and returns.

1. Shipping Policy

1.1 Shipping Locations

We currently ship most of our products worldwide .

1.2 Processing Time

Orders are typically processed within 7 business days. Please note that processing times may vary during peak seasons or promotions.

1.3 Shipping Costs

Shipping costs are calculated at checkout and are based on the weight and destination of the package.

1.4 Shipping Methods

We offer the following shipping methods:

  • Standard Shipping: Estimated delivery within 10 business days.
  • Express Shipping: Estimated delivery within 10 business days.

1.5 Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. You can track your order using the provided tracking number.

2. Return Policy

We want you to be completely satisfied with your LESSANA purchase. If you are not satisfied for any reason, you may return eligible items within 2 days of receiving your order.

2.1 Eligibility for Returns

To be eligible for a return, items must meet the following criteria:

  • The item is in its original packaging.
  • The item is unused and in the same condition as received.
  • The return request is initiated within 2 days of receiving the order.

2.2 How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact our customer service team at support@lessana.com to request a return authorization.
  • Package the item securely, including all original packaging and tags.
  • Ship the item to the address provided by our customer service team.

2.3 Refund Process

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 2 days.

2.4 Non-Returnable Items

Certain items are not eligible for return. These include:

  • Downloadable software products.
  • Gift cards.
  • Customized or personalized items.

2.5 Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective item.

2.6 Exchange Policy

If you need to exchange an item, please contact our customer service team for assistance.

3. Changes to this Policy

LESSANA reserves the right to modify this Shipping & Return Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

For further assistance or inquiries, please contact our customer service team at support@lessana.com .

Thank you for choosing LESSANA!