Money back
Thank you for choosing LESSANA. We appreciate your trust in our products and are committed to ensuring your satisfaction. Please read our money-back policy to understand the terms and conditions related to refunds.
1. Money-Back Guarantee
We stand by the quality of our products and offer a money-back guarantee to provide you with peace of mind. If you are not completely satisfied with your purchase, you may be eligible for a refund under the following conditions:
- The request for a refund is made within 5 days from the date of purchase.
- The item is in its original packaging, unused, and in the same condition as received.
2. Refund Process
To initiate a refund, please follow these steps:
- Contact our customer service team at support@lessana.com within 2 days of receiving your order.
- Provide your order number and a detailed explanation of the reason for the refund request.
- Wait for our customer service team to provide further instructions on returning the item.
3. Refund Eligibility
Refunds will be processed based on the following criteria:
- If the item is eligible for a refund according to our policy.
- The item is returned within the specified time frame and meets the required conditions.
- The refund amount may exclude shipping costs, which are non-refundable.
4. Late or Missing Refunds
If you haven’t received a refund within the specified time frame, please check your bank account or credit card statement. If the refund is still not processed, contact our customer service team at support@lessana.com for assistance.
5. Non-Refundable Items
Certain items are not eligible for refunds. These include:
- Downloadable software products.
- Gift cards.
- Customized or personalized items.
6. Changes to this Money-Back Policy
LESSANA reserves the right to modify this money-back policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
For further assistance or inquiries, please contact our customer service team at support@lessana.com.
Thank you for choosing LESSANA!